Refund policy
No right of withdrawal. We sell only to businesses, so the consumer right to withdraw from a distance contract does not apply. This policy says what happens when something is wrong with your order.
What we cover. You can make a claim if the goods are:
- damaged in transport,
- not what you ordered, or the quantity is not right,
- defective, for example moisture damage, foreign matter, or a shelf life shorter than we promised,
- different from the product description or the specification.
Natural variation in color, size and shape between batches is not a defect.
How to make a claim
- Check the delivery when it arrives. For transport damage or missing quantity, note it on the carrier’s delivery note and take photographs of the parcel, the label and the goods.
- Write to us at office@bulkandtasty.com within 3 working days for visible damage or missing quantity, and within 30 days of delivery for hidden defects. Give your order number, the lot number from the label, the quantity concerned, and photographs.
- Keep the goods and the packaging. Do not use or throw away the goods concerned until we have answered. We may ask for a sample or ask the carrier to inspect the parcel.
- We answer within 3 working days and decide within 14 days.
What we do
If the claim is justified, we choose one of these: send replacement goods at our cost, give you a credit note for the goods concerned, or refund them. A refund goes to the payment method you used, within 14 days of our decision. We pay the cost of returning goods that we ask you to send back.
What we do not cover
- Goods that were stored wrongly, opened, partly used or processed after delivery.
- Claims made after the periods above.
- Damage that the carrier’s delivery note does not show and that you report late.
- Goods ordered by mistake, except under the conditions in the next paragraph.
Goods ordered by mistake. We accept the return of unopened, undamaged goods in their original pack, if you ask us in writing within 14 days of delivery and we agree before you send them. You pay the cost of the return. After we have received and checked the goods, we refund their price.
Cancelling an order. You can cancel before we dispatch the goods, if we agree. Once the goods are sent, the rules above apply.
Samples. A sample has no separate claim rules: tell us at once, and we will deal with it as above.
Contact. office@bulkandtasty.com, +421 948 545 239.
Version of 27 October 2026.